A group of Delta passengers are taking the carrier to court, accusing the airline of being the only one to “disproportionally” cancel flights and not providing prompt refunds for cancelled or delayed flights.

After the Delta Air Lines network meltdown in the wake of the CrowdStrike crash, a group of flyers want the carrier to pay damages.

The group filed a class-action lawsuit against Delta over the July meltdown, alleging that the airline did not provide them with refunds, accommodations, or even meals as the cancellations continued through the week of July 22, 2024.

Lawsuit: “Delta Passengers Remained Stranded.”

The lawsuit was filed in the U.S. District Court Northern District of Georgia, which covers Delta’s headquarters in Atlanta. The 59-page complaint claims the airline breached their contract by not offering prompt refunds or covering “additional amenities.”

According to the attorneys for the class, Delta was the only carrier that did not promptly recover from the CrowdStrike outage beginning on July 19, 2024. On the following Monday, the lawsuit claims Delta’s cancellations represented 70% “of all flights within, to, or from the United States.” During this time, the complaint alleges that Delta did not provide affected flyers with refunds so they could seek alternate flights, or vouchers for hotels or food while they waited.

“When affected passengers requested prompt refunds for their canceled or delayed flights, Delta refused or ignored these requests,” the lawsuit reads. “In addition, Delta refused to provide all affected passengers with meal, hotel, and ground transportation vouchers, despite its previous commitments, and continues to refuse or ignore requests for reimbursements of these unexpected expenses.”

As a result. The lawsuit claims that flyers “were forced to spend thousands of dollars in unexpected expenses, including flights from other airlines, hotels, rental cars, ground transportation, and food.” They also claim that the carrier “separated passengers from their luggage,” resulting in being stuck without clean clothing or medications.

The lawsuit is seeking an unspecified number in damages, instead asking for recovery of all damages and “appropriate injunctive and/or declaratory relief,” including refunds to anyone identified in the class who request it.

Delta has not commented on the allegations in the lawsuit.

The complaint comes after Delta received a letter from attorneys representing CrowdStrike, claiming the company offered the airline additional support. They assert that Delta denied the additional help, warning about potential litigation against CrowdStrike over the issue and network meltdown.

Keep up with the Delta’s post-network meltdown recovery on the FlyerTalk forums.